mila1. Publisher and scope
Mila is operated by ReputIA, under the responsibility of RUIZ Anthony, 24 avenue marie curie, 31600 seysses, France. Contact: contact@milaassistant.com. Mila is independent of Google, not an official Google service. These terms cover Mila and its presentation website, not other ReputIA services. These terms also cover the web workspace app.milaassistant.com.
2. Account and business authorisation
You must be authorised to manage the connected business and publish on its behalf. Provide accurate information, protect your credentials and report suspected unauthorised access. Google connection takes place on Google’s authorisation screen. ReputIA never asks for your Google password. You can withdraw authorisation in your Google account at any time.
3. Replies and automatic publication
With active access and a connected listing, Mila drafts replies and adds your saved signature. In approval mode, 4–5-star replies are automatic, while 1–3-star drafts can be edited, published or rejected. Fully automatic mode allows replies at every rating without individual approval. You can change modes in the app.
Generated replies may contain mistakes or be unsuitable. Monitor published replies and correct them in Google Business Profile when needed. No response time or exhaustive review coverage is guaranteed. Mila does not create fake reviews or guarantee higher ratings, rankings or customer numbers. Do not use it to deceive, impersonate others or publish unlawful information.
4. Subscriptions, trial and cancellation
On the web: a 7-day free trial for eligible new subscribers, then €29.99/month. Existing or former subscribers may not qualify. The secure checkout confirms the price and trial before you subscribe.
Stripe handles web payments and billing. Subscriptions renew monthly unless cancelled. Cancel before the trial ends to avoid a charge. In Mila, open Subscription > Manage my subscription to view invoices, update payment details or cancel. Access continues until the end of the current period. Android purchases are managed in Google Play. Use the same Mila account across platforms; no second subscription is needed. Deleting your account or the app does not cancel billing: cancel first. Contact contact@milaassistant.com for web payment requests; use Google Play for store purchases. Your statutory rights are unaffected.
5. Data and ending use
Read Mila’s privacy policy before connecting a listing. The service depends on Google APIs, the AI provider and hosting: outages, expired authorisations or changes may interrupt syncing or publication. Subscription features require active access, including during an eligible trial. Delete your account through Settings > Delete my account or contact@milaassistant.com, and withdraw Google access to disconnect Mila. Published replies are not automatically removed. Fraudulent, unlawful or security-threatening use may result in suspension.
6. Changes and support
Questions or complaints: contact@milaassistant.com. These terms may change with the service; important changes will be communicated before they apply. These terms do not limit mandatory user rights.